Refund policy

Refund, Exchange & Order Policy

At Memabakery, each creation is thoughtfully handcrafted to order, reflecting our dedication to quality, artistry, and the finest ingredients.

Due to the bespoke nature of our products and their delicate, perishable quality, all orders are considered final upon confirmation and full payment. We regret that refunds, returns, or exchanges are not available once an order has been placed.

Kindly note that cancellations, changes to order details, or rescheduling requests are not permitted once your order is confirmed. We seek your understanding that preparation for your order begins promptly to ensure the highest standards are met.

In the unlikely event of any quality concerns upon collection or delivery, please notify us immediately. We will review each case with care and endeavour to provide a fair and appropriate resolution.

We sincerely appreciate your understanding and your trust in our craftsmanship.